Top Posters
Since Sunday
c
5
j
5
a
5
L
5
f
5
j
5
D
4
k
4
y
4
t
4
h
4
l
4
Home Q & A Board Other Fields Homework Help Business
New Topic  
TangLang TangLang
wrote...
Go to Answer
Posts: 540
Rep: 1 0
6 years ago
When granting claims and requests for adjustment when the customer is at fault, you should ________.
A.    discourage the customer from communicating with the company in the future
B.    always apologize, even when the customer is at fault
C.    not argue with the customer’s version of events
D.    clearly point out that the customer is at fault
Textbook 
Business Communication Essentials, Canadian Edition

Business Communication Essentials, Canadian Edition


Edition: 3rd
Authors:
Read 63 times
1 Reply
Replies
Answer verified by a subject expert
serbianmagicserbianmagic
wrote...
#1
Posts: 395
Rep: 15 0
6 years ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here
1

Related Topics

TangLang Author
wrote...

6 years ago
Thanks
alpheratz
wrote...

Yesterday
Correct Slight Smile TY
klyn
wrote...

2 hours ago
Just got PERFECT on my quiz
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  865 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 387
  
 468
  
 226
Your Opinion
Who's your favorite biologist?
Votes: 587
Previous poll results: Which country would you like to visit for its food?