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TangLang TangLang
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6 years ago
When granting claims and requests for adjustment when the customer is at fault, you should ________.
A.    discourage the customer from communicating with the company in the future
B.    always apologize, even when the customer is at fault
C.    not argue with the customer’s version of events
D.    clearly point out that the customer is at fault
Textbook 
Business Communication Essentials, Canadian Edition

Business Communication Essentials, Canadian Edition


Edition: 3rd
Authors:
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serbianmagicserbianmagic
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6 years ago
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TangLang Author
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6 years ago
this is exactly what I needed
courtneyrmcd
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Yesterday
Helped a lot
Danivalda
wrote...

2 hours ago
Smart ... Thanks!
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