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plily1 plily1
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6 years ago
Which of the following statements about customer involvement is BEST?
 
  A) In service industries, customer contact is of minor importance.
  B) High task divergence and flexible process flows require more flexibility of the process's employees, facilities and equipment.
  C) A firm that produces standardized products often seeks customer specifications.
  D) When customer involvement is highly customized, a process is more likely to use a standardized-services process rather than a customized-services process.
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Beka128Beka128
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6 years ago
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plily1 Author
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6 years ago
Helped a lot
Shassta22
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Yesterday
This site is awesome
Shassta22
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2 hours ago
Smart ... Thanks!
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