All of the following are dimensions of a firm's performance that are measured in the balanced ...

All of the following are dimensions of a firm's performance that are measured in the balanced scorecard method except:
 
  A) resources.
  B) business process.
  C) customer.
  D) learning and growth.
  E) financial.

Q. 2

In order to manage their relationship with an outsourcer or technology service provider, firms need a contract that includes a(n):
 
  A) TCO.
  B) SOA.
  C) SLA.
  D) API.
  E) capacity plan.

Q. 3

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?
 
  What will be an ideal response?

Q. 4

Triggers have three parts: the event, the condition, and the action.
 
  Indicate whether the statement is true or false

Q. 5

Ethics refers to the principles of right and wrong that can be used by individuals to make choices to guide their behavior.
 
  Indicate whether the statement is true or false

Q. 6

Which of the following BI functionalities would you use to assess how customers would respond to a price change in your product?
 
  A) Parameterized reports
  B) Predictive analytics
  C) Ad hoc queries
  D) Production reports
  E) Cash flow reports

Q. 7

Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true?
 
  A) It took six months to implement a working system at Plan International's international headquarters.
  B) The new system helps manage grants and donations received by Plan International.
  C) The new system is cloud-based and delivers information on a secure mobile platform.
  D) The new system enables employees to update their own personal information.