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Artician Artician
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7 years ago
Customers at a fine dining restaurant often leave dissatisfied because in their opinion, the waiter took too long to present their bill. This demonstrates the fact that
A) customers often provide their own specifications.
B) customers are often the quality inspectors.
C) customers are often the cause of service failures.
D) customers are often the output of a service process.
Textbook 
Managing Supply Chain and Operations: An Integrative Approach

Managing Supply Chain and Operations: An Integrative Approach


Edition: 1st
Authors:
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shinydiscoballshinydiscoball
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7 years ago
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