Top Posters
Since Sunday
c
5
j
5
a
5
L
5
f
5
j
5
D
4
k
4
y
4
t
4
h
4
l
4
Home Q & A Board Other Fields Homework Help Business
New Topic  
TangLang TangLang
wrote...
Go to Answer
Posts: 540
Rep: 1 0
6 years ago
When granting claims and requests for adjustment when the customer is at fault, you should ________.
A.    discourage the customer from communicating with the company in the future
B.    always apologize, even when the customer is at fault
C.    not argue with the customer’s version of events
D.    clearly point out that the customer is at fault
Textbook 
Business Communication Essentials, Canadian Edition

Business Communication Essentials, Canadian Edition


Edition: 3rd
Authors:
Read 64 times
1 Reply
Replies
Answer verified by a subject expert
serbianmagicserbianmagic
wrote...
#1
Posts: 395
Rep: 15 0
6 years ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here
1

Related Topics

TangLang Author
wrote...

6 years ago
Just got PERFECT on my quiz
jamesbove
wrote...

Yesterday
This site is awesome
DragonHeart
wrote...

2 hours ago
I appreciate what you did here, answered it right Smiling Face with Open Mouth
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  838 People Browsing
 126 Signed Up Today
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 399
  
 212
  
 636
Your Opinion
Who will win the 2024 president election?
Votes: 8
Closes: November 4
Previous poll results: Who will win the 2024 president election?