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ggull329 ggull329
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6 years ago
When responding to someone who becomes angry after you have delivered an assertive confrontation message, you should not:
 
  a. Ask him to take a short break and then return so you can discuss the matter
  b. Judge his reasons for feeling as he does, even when you disagree
  c. Ask clarifying questions to help him tell his story
  d. Allow him to continue in his angry state without attempting to calm him
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nino99nino99
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6 years ago
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ggull329 Author
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6 years ago
this is exactly what I needed
7.prime7105
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Yesterday
Smart ... Thanks!
choih94
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2 hours ago
This site is awesome
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