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chem1111 chem1111
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6 years ago
David Maister's First Rule of Service is:
 a. It always takes longer than you think to perform the service
   b. You can't please all the customers all the time
   c. Satisfaction = perception - expectation
  d. Under-promise and over-deliver
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19leekichang19leekichang
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6 years ago
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chem1111 Author
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6 years ago
Thanks
Loruiz15
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Yesterday
Just got PERFECT on my quiz
Liarec
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2 hours ago
This helped my grade so much Perfect
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