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Star4567980 Star4567980
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6 years ago
Which of the following statements in the Zappos case discussion is TRUE?
 a. High quality shoes are produced in factories owned by Zappos in Asia.
  b. The order entry process is a support service.
  c. The only type of service encounter design used by Zappos is customer to Web service (i.e., human to and from technology).
  d. The return process is a primary service.
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lightingmcqueenlightingmcqueen
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6 years ago
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Star4567980 Author
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#2
6 years ago
Happy Dummy I'm impressed
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