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cd627 cd627
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6 years ago
In services, customer satisfaction or dissatisfaction takes place during instances in which a customer comes in contact with an employee of the company. These instances are called:
 a. moments of truth.
 
  b. critical to quality moments.
 
  c. turning points.
 
  d. focal points.
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cedd123cedd123
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6 years ago
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cd627 Author
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6 years ago
Brilliant ツ
erimis
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Yesterday
Thank you, thank you, thank you!
deathwing
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2 hours ago
Helped a lot
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