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Bermet Bermet
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6 years ago
Which of the following statements is true about the various service components: degree of customer contact and interaction, the degree of labor intensity, and the degree of customization?
 a. A hair stylist would be low in all three dimensions.
 
  b. A railroad is high in labor intensity but low on the other two dimensions.
 
  c. An interior design service would be high in all three dimensions.
 
  d. A fast-food restaurant would be high in customization and customer contact, but low in labor intensity.
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6 years ago
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