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Which of the following statements in Tom's Auto Service case study is TRUE?

jaycezhao

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Posts: 650

Rep:

6 years ago

Which of the following statements in Tom's Auto Service case study is TRUE?

Which of the following statements in Tom's Auto Service case study is TRUE?
a. The customer survey results indicate the facilities were in disrepair and not so clean.
b. b. The customer survey results indicate the employees needed more (better) service management training.
c. c. The reliability of the service-delivery system was computed in class to be 92.5 percent.
d. d. The customer survey results indicate the servicescape was in disrepair and not well designed.

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dgonzalez228

wrote...

#1

6 years ago

B

jaycezhao Author

wrote...

#2

6 years ago

Appreciate this a lot

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