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S3odz S3odz
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Posts: 651
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6 years ago
Security as a dimension of service quality means
 A) The willingness to assist customers
  B) Having the knowledge to perform the service
  C) Recognizing that confidentiality is important in service delivery
  D) The service provider's politeness and friendliness
  E) Physical characteristics of the service provider
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6 years ago
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