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kinglazy kinglazy
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6 years ago
Management strategies to improve process designs of services focus on:
 A) decreasing process costs by adding multiple approval requirements for all transactions.
  B) decreasing process bottlenecks by adding non-value-added activities to a process.
  C) increasing product and service quality by reducing defects and service upsets.
  D) increasing agility by making service processes mechanistic and controlled.
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6 years ago
C
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