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arock1 arock1
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6 years ago
Service quality is consistently meeting or exceeding customer expectations (external focus) and service-delivery system performance criteria (internal focus) during all service encounters.
  Indicate whether the statement is true or false
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apugs211apugs211
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6 years ago
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arock1 Author
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6 years ago
Smart ... Thanks!
patyfeitosa
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Yesterday
Thank you, thank you, thank you!
njn;l
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2 hours ago
Helped a lot
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