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MohamadMatar MohamadMatar
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6 years ago
The new server from New England is told by the supervisor to make tea. The server is also informed that the Southern coastal seafood restaurant is 86 flounder. What barriers to effective communication were committed?
 
  a. Assumption by manager that server knew how to make (sweet iced) tea and use of jargon (86).
  b. Manager hired person from different part of the country so cultural differences created issues.
  c. The distracting workplace didn't allow the manager to notice the server confusion about the messages.
  d. Manager had opinion that all servers should know how to make tea and understand terminology.
Textbook 
ManageFirst: Hospitality Human Resources Management and Supervision

ManageFirst: Hospitality Human Resources Management and Supervision


Edition: 1st
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a_simon616a_simon616
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MohamadMatar Author
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6 years ago
Thanks for your help!!
TAT1238
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This calls for a celebration Person Raising Both Hands in Celebration
Jose^2
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2 hours ago
Thank you, thank you, thank you!
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