One of the responsibilities of an employee is to communicate effectively. Which is not an element of effective communication?
A) Focus on the task at hand and ignore what others say to you.
B) Create and maintain positive working relationships.
C) Express ideas, information, and viewpoints clearly.
D) Be supportive of others' success.
Which of the following is a service guideline that demonstrates patient/client satisfaction?
A) Address the patient by his or her first name.
B) Make eye contact and smile.
C) Tell the patient your name but do not disclose your title or what you do.
D) Discourage patients from asking questions.
The Hippocratic Oath established one of the earliest principles that guide physicians, which is:
A) stay up to date on advancements in your field.
B) first, do no harm.
C) treat people with kindness and concern.
D) always do your best.
An honest employee:
A) documents that all tasks are complete even if they are not.
B) helps coworkers by clocking in and out for them.
C) never clocks in or out for another person.
D) takes supplies that belong to the facility when needed for personal use.
A written description of what is right and wrong, and what is acceptable behavior in the health care field, is known as:
A) the Patient's Bill of Rights. B) ethics.
C) continuity of care. D) a living will.
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