Q-ing (queuing) is the lodging industry's professional term for a guest who squiggles out of paying for the room by claiming either poor service or injury.
Indicate whether the statement is true or false
Registration lines can be speeded up by simply removing non-registration services, such as change making or stamp purchases, from the front desk.
Indicate whether the statement is true or false
Discuss the use of colors, lights and sounds in the placement of slot machines.
What will be an ideal response?
Even if a guest arrives with their RFID tag, they still need to go through a brief front desk check in process to receive the new code for room access.
Indicate whether the statement is true or false
Counting paper bills is also known as soft count and counting
coins is also known as hard count.
Indicate whether the statement is true or false
Total Quality Management is more about error-avoidance and less about error-review.
Indicate whether the statement is true or false
Their name notwithstanding, bed bugs can be found throughout the room, not only in beds.
Indicate whether the statement is true or false
Blackjack is the most popular and most easily understood table game.
Indicate whether the statement is true or false
The use of an RFID locking system allows a guest to keep their tag for each visit, a major step in guest service for their frequent guests.
Indicate whether the statement is true or false
The professional term, down lights, refers to lighting from above, such as those above bathroom mirrors/sinks.
Indicate whether the statement is true or false
Quick Reply
