Roulette requires ____ dealer(s).
a. At least two
b. At least one
c. Only one
d. As many as three
e. None of the above
Microprocessor-based ELS are ideal for retrofit hotels.
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Changing the terminology associates, for example, instead of employees is thought to be one step toward improving staff members' attitudes.
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According to the text, table games are generally located where in a casino?
a. Near the entrances
b. Far into the casino, away from the entrances
c. Near the food areas
d. Near the cashier's cage
e. None of the above
Hard-wired ELS transmit a new code for room access before the guest arrives at their door, invalidating the previous code simultaneously.
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Since hard-wired systems can use the existing wiring in any hotel, they are relatively inexpensive to retrofit.
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Edward Deming's work in Total Quality Management considered, in part, the size of a worker's shovel; hotel managers should look to the weight of the housekeeper's vacuum cleaner.
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Hotel-related smartphone apps are gaining momentum; they are already being used for:
a. Suggestive Selling
b. Check in
c. Upselling
d. Payment
e. All of the Above
What is the primary function of the slot shift supervisor?
a. Maintaining the slot play area
b. Providing customer service to the slot gambler
c. Paying out larger machine wins or jackpots
d. Keeping the proper functioning of each slot machine
e. Supervising the computer system that operates the slot network
TQM gets more attention from management when the economic cycle is up and the operating company has more money to use on the concept.
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