Among all the departments in a full-service hotel, rooms produces both the largest volume of sales and the largest profit per dollar of sale (approximately 0.70 for each 1 sold).
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Meeting planners and convention groups are no longer responsible for attrition (fewer room nights booked than contracted for) because of the Room Attrition Act of 2002.
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Better to keep all security personnel in mufti (street clothes) rather than make their presence known by putting them in uniforms.
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Classifying a hotel by its class is far more accurate than classifying it by, say, its location.
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Someone discussing: sold; sold and occupied; sold but unoccupied; and unsold (or vacant) could be talking about an energy management system.
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Cashiers in all departments compare their actual bank counts to what they should have, which is determined by records, registers and computations, in order to compute over and short.
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Overbooking as a standard procedure for hotels is a given; the real question is how many rooms should be overbooked?.
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IT (inclusive tour) packages are offered by the hotel at reduced rates to stimulate occupancy during slow periods, e.g., a commercial hotel on the weekend.
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Callers who cancel their reservation are not given a cancellation number (although the computer creates one) unless the guest has pre-paid the reservation at some earlier date.
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Strategic Account Managers are those assigned to the master account of a large group event.
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