Certain departmental charges (chiefly rooms, food, beverage and telephone sales) may be posted to folios several times each day.
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A hotel system may have some departments charge guests using manual (pencil-and-paper) vouchers even while the balance of the hotel operates with a computerized property management system.
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Hotel managers encourage late charges, which gives them an excuse to send marketing letters as follow ups to the guest's visits.
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The ethnic distribution (Caucasians, Blacks, Asians, etc.) of the lodging industry's workforce is almost identical to the ethnic distribution of the American population.
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Room sales are always accounts receivable sales, whereas sales in the dining room could be accounts receivable sales, cash sales, or credit-card sales.
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Guests who arrive late to claim their reservations (each hotel sets its own definition, but usually after 6:00 PM) are called late charges.
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Unlike other retail businesses, hotels have the identity of their customers, and that allows them to defer payment until after the services have been rendered, even if that is several days later.
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First-class hotels respond to every complaining guest with cash, comps or gifts, no matter how minor the complaint or how small the value of the settlement.
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Across the lodging industry, the transcript has replaced the room count sheet as the major format for completing the night-audit.
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The typical lodging facility in the U.S.A. is between 250 and 300 rooms.
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