Employee acceptance of quality service standards can come from what?
a. Explaining how the standards are helpful
b. Involving them in setting standards
c. Offering incentives for meeting the standards
Relatively few hotels have experimented with housekeeping teams as a way of doing what?
a. Fostering employee morale
b. Decreasing cleaning time
c. Improving labor costs
Hotels typically purchase two forms of energy. What is NOT one of the two?
a. Electricity
b. Steam
c. A fossil fuel (natural gas usually)
The price point between demand and costs depends on the level of _____________.
Fill in the blank(s) with correct word
The extent to which employees can be motivated is a measure of the management's:
a. Effectiveness
b. Teamwork
c. Work ethic
d. Job performance
Management can compare alternative pricing and staffing options to test the impact on _____________. In this way it is possible to decide what price to charge and how many employees to schedule.
Fill in the blank(s) with correct word
Managers should ensure that a __________________________ form is developed to aid police in getting accurate descriptions of thieves.
Fill in the blank(s) with correct word
One reason that goals are not set is management's perception that what cannot be met?
a. Customer expectations
b. Owner's standards
c. Employee's requests
Business demand is variable and management's task is to keep labor costs under control. For these reasons, which of the following do managers try to keep at a minimum?
a. Overtime hours
b. Fixed staff positions
c. Managers
What type of schedule identifies the maintenance tasks that have to be done and how often they are to be performed?
a. The preventative maintenance (PM) schedule
b. The task order schedule
c. The work task performance (WTPS) schedule
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