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Samita.Brown Samita.Brown
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7 years ago
The service quality dimension of _____ relates to employee competency with respect to knowledge and courtesy.
a.   service reliability
b.   service assurance
c.   service performance
d.   customer empathy
e.   appearance
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Market Based Management

Market Based Management


Edition: 5th
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Market-Based Management, 5th Edition (Best)
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D-manD-man
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7 years ago
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Samita.Brown Author
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7 years ago
Thank you!
Market-Based Management, 5th Edition (Best)
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