_____ leadership involves consulting employees for their suggestions and input
before making decisions.
A. Directive
B. Participative
C. Supportive
D. Achievement-oriented
The text described the _____ organization as one that works to facilitate the
lifelong learning and personal development of all of its employees while
continually transforming itself to respond to changing demands and needs.
A. Caring
B. Servant
C. Learning
D. Growing
From a social work perspective, _____ is an individual workers and the
professions responsibility to clients and the community to work effectively and
achieve the goals that have been established.
A. Accountability
B. Process goal
C. Management
D. Ownership
Internal problems and issues often plaguing social service agencies include all of
the following except:
A. Vagueness of goals
B. Vagueness of process
C. Impersonal behavior
D. Advance directives
Values inherent in Asian and Pacific Islander culture include:
A. The importance of individuals making their own decisions and accepting
responsibility for their own behavior
B. The importance of sharing feelings by using clear verbal communication
C. The avoidance of the formal health care system if at all possible
D. Japanese Americans are the least likely of Asian American groups to
marry outside of their ethnic group
Which of the following is true in Asian and Pacific Islander culture:
A. Childrens primary duty is to be good and to respect their parents
B. Sharing of information about personal issues is encouraged
C. The individual patient is the decision maker
D. Most believe that placing an aging parent in a nursing home is the best
option
_____ refers to a devotion to and compliance with parental and familial authority,
to the point of sacrificing individual desires and ambitions.
A. Collectivism
B. Filial piety
C. Familism
D. Paternalism
The _____ is a typical bureaucrat who takes on the orientation of the
bureaucracy.
A. Machine
B. Executioner
C. Dancer
D. Warrior
Value discrepancies between helping professionals and bureaucratic values
include all of the following except:
A. Helping professionals believe that the primary goal of bureaucracies
should be to serve clients, while the actual goal of bureaucracies is to
survive
B. Helping professionals resist change and are most efficient when no one is
rocking the boat, while bureaucracies strive to change to meet the
emerging needs of clients
C. Helping professionals believe bureaucracies should personalize services to
each client and convey to them that you count as a person, while
bureaucracies are highly depersonalized systems in which clients (and
employees) do not count as persons but are only tiny components of a
mammoth system
D. Helping professionals believe that clients should have considerable power
in the system, while in bureaucracies the power is held by top executives
The following is true about traditional bureaucracies:
A. They are made up of very few generalized units that perform numerous
unspecialized functions
B. Employees are encouraged to work together in teams
C. They allow a wide range of discretion and opportunities to make
employees own decisions
D. How people feel about their jobs is insignificant
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