Centrum Springs, Inc
Riley has worked for Centrum Springs, Inc, for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs, Inc In the department where Riley works, what types of plans are lacking?
A) Operational
B) Tactical
C) Strategic
D) Technical
E) Contingency
Question 2 - One advantage of a centralized organization is that it:
A) is a good way to get more people within an organization involved in decision making.
B) results in a strong corporate image and a uniform approach to customers.
C) is highly responsive to customer needs.
D) generates a higher level of employee morale.
Question 3 - Centrum Springs, Inc
Riley has worked for Centrum Springs, Inc, for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs, Inc When Riley learns all that it takes to be a manager, he will be involved in
A) marketing, planning, hiring, and training.
B) controlling, organizing, planning, and leading.
C) leading, motivating, hiring, and firing.
D) planning, controlling, leading, and motivating.
E) leading, motivating, training, and organizing.
Question 4 - Liza, a trainer, is explaining the formal structure of an organization to a group of trainees. She uses a visual representation for this purpose. In this case, Liza is using a(n) _____ to help employees understand how they and their jobs fit within the broader organization.
A) operational plan
B) SWOT analysis
C) network model
D) organization chart
Question 5 - Centrum Springs, Inc
Riley has worked for Centrum Springs, Inc, for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs, Inc The different resources available to all managers include all of the following except
A) material.
B) competitors.
C) financial.
D) human.
E) information.
Question 6 - A firm's organization chart:
A) shows the informal relationships within the firm.
B) shows the firm's position in the market relative to its competitors.
C) represents the firm's formal structure and formal power.
D) represents the firm's strength, weakness, opportunity, and threat.
Question 7 - Centrum Springs, Inc
Riley has worked for Centrum Springs, Inc, for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs, Inc Riley's usual duties represent which of these areas?
A) Financial management
B) Operations management
C) Marketing management
D) Human resources management
E) Administrative management
Question 8 - In the context of goal setting in an organization, the most effective strategic goals are:
A) independent of a time frame.
B) defined in general rather than specific terms.
C) easy to achieve.
D) defined in clear, numerical terms.
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