Identify and describe the major stages of the product life-cycle. ...

Identify and describe the major stages of the product life-cycle.

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Question 2 - Clarke Tools, concerned about its loss of market share in previous years, has recently implemented several programs to encourage prompt and courteous customer service, employee self-management, and better coordination with suppliers. Clarke Tools is making an effort to achieve
 A) a quality concern focus.
  B) total quality management.
  C) total quality commitment.
  D) total quality development.
  E) quality improvement planning.

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Question 3 - What are the two groups into which employees who want to become managers fit?

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Question 4 - What resource tells the managers of a business how effectively the other three resources are being combined and used?
 A) Technical
  B) Human
  C) Financial
  D) Material
  E) Informational

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Question 5 - Give the characteristics of shopping products, specialty products, and convenience products. Illustrate those characteristics with examples of products that fit the categories.

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Question 6 - The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement is known as
 A) a quality concern focus.
  B) total quality management.
  C) total quality development.
  D) total quality commitment.
  E) quality improvement planning.

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Question 7 - Think of professional development as an investment in ________.
 Fill in the blank(s) with correct word