Identify the incorrect statement about expressed warranties.
a. They are the result of the interaction between the retailer and the customer.
b. They may be either written into the contract or verbalized.
c. They are based on custom, norms, or reasonable expectations.
d. They can cover all characteristics or attributes of the merchandise or only one attribute.
e. An expressed warranty can be created without the use of the words warranty or guarantee.
Question 2Internet procurement systems have proved effective for purchases of direct and indirect materials, but not for contracting specialized services.
Indicate whether the statement is true or false
Question 3The rules of action or guidelines that ensure uniformity of pricing decisions within a retail operation are know as the retailer's pricing:
a. tactics.
b. rules.
c. policies.
d. strategies.
e. objectives.
Question 4The two basic types of merchandise presentation are:
a. visual merchandising and nonvisual merchandising.
b. product merchandising and service merchandising.
c. hardline merchandising and softline merchandising.
d. fixture merchandising and wall merchandising.
e. on-shelf merchandising and visual merchandising.
Question 5Operations management involves managing the buying and handling of merchandise, pricing, advertising and promotion, customer services, selling and facilities.
Indicate whether the statement is true or false
Question 6The courts have interpreted this doctrine to suggest that retailers must be careful in how they sell their products.
a. The substantial performance doctrine
b. The foreseeability doctrine
c. The doctrine of collective responsibility
d. The doctrine of reasonable expectations
e. The doctrine of approximation
Question 7User adoption is a critical factor to the success of Internet-based ordering systems.
Quick Reply
