The use of legitimate and coercive power tends to elicit conflict and destroy cooperation. Indicate ...

The use of legitimate and coercive power tends to elicit conflict and destroy cooperation.
 
 Indicate whether the statement is true or false

Question 2

Consumer benefit from increased assortment online is as much as 10 times higher than the benefit from low prices.
 
 Indicate whether the statement is true or false

Question 3

A common error made by retail buyers is having too much or too little basic stock on hand.
 
 Indicate whether the statement is true or false

Question 4

A recent study indicated that approximately half of department store shoppers who did not purchase an item, never had contact with salespeople.
 
 Indicate whether the statement is true or false

Question 5

Most smaller retailers have more control over this important factor for successes than larger retailers:
 a. promotional strategy.
  b. location.
  c. personnel.
  d. service levels.
  e. credit policies.

Question 6

Only three sources of power (i.e., reward, coercive, and expertise) should be used in any channel relationship.
 
 Indicate whether the statement is true or false

Question 7

Most consumer surveys show that online shoppers do not notice or react to shipping costs when evaluating price.
 
 Indicate whether the statement is true or false