Downward communication is communication that flows from a manager to employees.
Indicate whether the statement is true or false.
Question 2In order to increase face-to-face communication among employees, the workplace design should ________.
A) maximize visibility and density
B) maximize visibility and minimize density
C) minimize visibility and density
D) minimize visibility and maximize density
Question 3Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by ________.
A) ignoring them completely
B) communicating openly and honestly with employees
C) encouraging an all-channel communication network
D) using filtering wherever possible
Question 4Which of the following is true for organizational communication?
A) It uses formal but not informal communication techniques.
B) It includes informal communication via the grapevine.
C) Information flows according to the organization's chain of command.
D) It does not include interpersonal communication.
Question 5An organization's grapevine works as ________.
A) a method for managers to communicate official policy
B) a method for management to control the dissemination of information
C) both a formal and an informal communication method
D) a filter and a feedback mechanism for managers
Question 6Over the years, managers at Wilson's Retail have discovered that the sales staff in the retail areas have the best insights into what customers want and how they shop.
Wilson's uses these insights to design its retail spaces and decide which products to stock. To make the sharing of information easier, Wilson's encourages an open communication network, where information flows freely between and among staff and managers. Which of the following communication networks does Wilson's use?
A) chain
B) wheel
C) all-channel
D) downward
Question 7Once MediFax grew and became more mechanistic, management insisted that information flow vertically along the lines of authority. This is most representative of the ________ communications network.
A) wheel
B) chain
C) all-channel
D) circular
Question 8If a company is concerned with achieving high member satisfaction for all the participants in a network, which of the following communication networks is best?
A) chain network
B) horizontal network
C) wheel network
D) all-channel network
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