In which of the following cases is communication used to control employee behavior?
A) Sandy tells Mitch that she's happy with the progress he's making.
B) Glenn lets Ann know that the deadline for her project has been postponed.
C) Jan informs Sara that she must follow the dress code at work.
D) Chris gives Jason tips on how to improve his performance.
Question 2Alan has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successful. Allan is using communication to ________.
A) inspire
B) motivate
C) control
D) manipulate
Question 3Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care representatives who've all been consistently performing well.
Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________.
A) decision making
B) negotiation
C) motivation
D) expressing emotion
Question 4George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.
A) deciphering the message
B) organizational communication
C) lateral communication
D) decoding the message
Question 5For communication to be successful, meaning must be imparted and ________.
A) received by the other person
B) acknowledged by the receiver
C) feedback must be established
D) understood by the receiver
Question 6In which of the following cases has communication occurred?
A) Gary updates his blog regularly, even though no one reads it.
B) Brian attends all the Algebra lectures, but is unable to understand the subject.
C) Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available.
D) Ana tells her manager that she needs a new computer, but he says that the company can't afford it.
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