When uncertainty is high, plans should be ________ and ________.
A) specific; flexible
B) directional; standing
C) short-term; directional
D) general; informal
Question 2Top executives are mainly involved in ________ planning.
A) functional
B) operational
C) strategic
D) departmental
Question 3The commitment concept says that plans should ________.
A) extend far enough to meet those commitments made when the plans were developed
B) be done for as long a time period as possible
C) be done for as short a time period as possible
D) not commit to specifically meeting the goals made when the plans were developed
Question 4Organizations have built-in mechanismslike their selection processes and formalized regulationsto produce stability. When an organization is confronted with change, these mechanisms act as a counterbalance to sustain stability.
Which of the following organizational sources of resistance to change is represented by these mechanisms?
A) group inertia
B) selective information processing
C) employee-orientation
D) structural inertia
E) product-orientation
Question 5Which of the following is the last step in goal setting?
A) review the organization's mission or purpose
B) determine the goals individually or with input from others
C) write down the goals and communicate them to all who need to know
D) review results and whether goals are being met
Question 6An organization is in the process of goal setting. It has finished reviewing the organization's mission. What should it do next?
A) determine the goals individually or with input from others
B) write down the goals and communicate them to all who need to know
C) evaluate available resources
D) review results and whether goals are being met
Question 7Which of the following resistances to change is implicit?
A) strike
B) increased error
C) resignation
D) complaint
E) work slowdown
Question 8Well-written goals are ________.
A) written in terms of actions rather than outcomes
B) just out of reach
C) easily achieved
D) clear as to a time frame
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