As the world of work has become more tech savvy, the to-do list ________.
A) remains an essential method of being organized
B) has been replaced by smart phone apps that tell you what to do
C) usually slows down a worker's productivity
D) has become almost obsolete, like a pocket watch
Question 2Lori, the manager of a home-health aide agency, engages in direction setting when she informs the group that ________.
A) absenteeism and tardiness will not be tolerated
B) the agency will now focus on helping disabled people
C) new devices for measuring blood pressure will soon be installed
D) home health aides should stop eating food with trans fats
Question 3Jeff, an international marketing specialist, demonstrates the metacognitive aspect of cultural intelligence when he ________.
A) develops strong self-confidence to deal with people from other cultures
B) plays computer games developed in a country other than his own
C) takes action on his cultural knowledge such as bowing in front of Japanese executives
D) uses high-level problem-solving ability to organize and understand cultural knowledge
Question 4Venus wants to become an industry leader in the design of offices. The class of needs she is attempting to satisfy best fits ________ needs.
A) physiological
B) safety
C) self-actualizing
D) social
Question 5Pandora has landed a job that requires considerable telephone interaction with customers. Pandora can increase her telephone effectiveness if she ________.
A) frowns when she speaks on the phone
B) smiles when she speaks on the phone
C) increase her productivity by multitasking while on the phone
D) maintains a steady tone while talking to customers
Question 6Melody shows good cultural intelligence when she ________.
A) figures out what it means when an Irish coworker scratches his head in a meeting
B) learns Spanish so she can better understand her Latino customers
C) dines in foreign restaurants
D) wears only tank tops to work on casual Fridays
Question 7According to the technical definition of the term, you know you have a problem when ________.
A) you experience stress
B) there is a gap between what exists and what you want
C) you have to choose among alternatives
D) there are too many challenges facing you in one day
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