Lily, a vegetarian, is the produce buyer at a supermarket chain. Top management informs Lily that she will now become the meat, poultry and fish buyer. Which cause of stress is Lily likely to experience?
A) Role conflict
B) Role ambiguity
C) Role underload
D) Role overload
Question 2Martha experiences negative affectivity so she is more likely to look for than solve problems.
Indicate whether the statement is true or false
Question 3Gil keyboards night and day, and slowly develops a terrible pain in both wrists because his wrist tendons have swelled, resulting in a pinching of the median nerve.
Gil visits the company medical office, and the nurse practitioner is most likely to inform him that he is suffering from ________.
A) the emotional instability syndrome
B) challenging stressors
C) carpal tunnel syndrome
D) burnout
Question 4Incivility by coworkers tends to ________.
A) make work exciting and fun for most workers
B) be perceived as a challenge stressor by most workers
C) have stress-related negative consequences
D) create stress mostly for people with negative affectivity
Question 5Megan is the most likely to suffer from emotional labor when she has to ________.
A) work hard, even on Monday
B) express her anger frequently throughout the day
C) sell customers products or services they really do not want
D) smile frequently at customers who give her a hard time
Question 6Ben works as an accountant at the headquarters of a fast-food chain. His boss regularly insults him with such comments as, You are the dumbest accountant I ever met, and You could easily be replaced with software.
Ben will most likely experience ________.
A) psychological distress
B) Type A behavior
C) emotional labor
D) role overload
Question 7________ makes a contribution to the organization because trading information strengthens ties among workers and humanizes the workplace.
A) Negative gossip
B) Positive gossip
C) Upward communication
D) Diagonal communication
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