Which term refers to the number of employees voluntarily quitting their jobs in a given period of time?
A) Absenteeism B) Downsizing C) Turnover D) Tardiness
Question 2Employees in a workplace demonstrate a/an ________ at work about their views of the job and the organization
A) personality B) attitude C) skill D) value
Question 3Megan was hiring several people for an opening in the company. She had a few basic questions to ask but was unsure if the answers were telling her if the candidate would be a good fit.
Before she interviews anyone else, it would be BEST for her to ________ in order to determine which candidates would be a good fit.
A) identify the tasks she will need the employees to do
B) decide the most efficient way to train who she hires
C) obtain IQ test results from all prospective candidates
D) check the references of all candidates
Question 4Bennett is a Customer Services Manager. The right Bennett has in the workplace to give orders and expect those orders to be obeyed is known as
A) authority B) behavior C) command D) teamwork
Question 5________ is the work that employees perform to control their experience and expression of moods and feelings on the job.
A) Emotional labor
B) Control display
C) Expression management
D) Display rules
Question 6Morgan has autonomy in her job. Which description defines the benefit she experiences from this autonomy?
A) The power or ability she has to command organizational resources.
B) The ability she has to perform her job independently with minimal supervision.
C) The precision or exactness she needs to attain when completing each task.
D) The fixing of close, undivided attention by her manager on her task completion.
Question 7Bill works in the payroll department at Cooper Metals. He is responsible for ensuring employee paychecks are accurate. Most of Cooper's employees work irregular hours including occasional overtime, which makes his job even more challenging.
When an employee believes their check
is wrong, Bill is the first to hear about it. The resulting stress wears on him. What is the cause of
Bill's stress?
A) Error visibility B) Authority level
C) Autonomy level D) Work pace
Question 8To battle effectively against domestic and global competition, organizations can use all of the following EXCEPT ________.
A) downsizing
B) self-managed teams
C) contingent workers
D) job enrichment
Question 9________ are independent specialists who contract with an organization to perform specific tasks.
A) Contingent workers
B) Part-timers
C) Freelancers
D) Empowered workers
Quick Reply
