Organizations can develop performance programs to standardize their inputs, their conversion process, and their outputs.
Indicate whether the statement is true or false
Question 2An organization can only standardize activities at the input stage.
Indicate whether the statement is true or false
Question 3Standardization is the development of programmed responses, performance standards, written rules, and standard operating procedures (SOPs) that specify how employees and functions should respond to recurring problems or opportunities.
Indicate whether the statement is true or false
Question 4Members of cross-functional teams are full-time members of different functions or divisions and report to the leader of the team.
Indicate whether the statement is true or false
Question 5Members of an ordinary team are full-time members of the same function or organization.
Indicate whether the statement is true or false
Question 6A task force disbands once it has solved its assigned problem.
Indicate whether the statement is true or false
Question 7A team is a temporary (ad hoc) group set up to solve a specific problem; a task force is a permanent group made up of representatives from two or more functions.
Indicate whether the statement is true or false
Question 8The __________ principle states that a person should have one and only one superior to whom he or she is directly responsible.
A) chain of command B) power
C) unity of command D) span of control
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