Which of the following best describes the alternative to content-driven change?
a. employee involvement
b. employee involvement and task alignment
c. task alignment
d. measurement and assessment
Question 2____________ is an approach to change that emphasizes the methods of conceiving, introducing and institutionalizing new behaviors.
a. content-driven change
b. organization development
c. process-driven change
d. task alignment
Question 3In process-driven change, ____________ is used as a ___________ rather than a ____________ of new behaviors.
a. content; driver; reinforcer
b. process; reinforcer; driver
c. content; reinforcer; driver
d. driver; content; process
Question 4Effective organizational change starts with:
a. working to motivate the individual.
b. changing the context of individual behavior.
c. calling in diagnostic consultants.
d. getting funding for the change.
e. none of the above
Question 5The term unfreezing refers to:
a. creating a warmer, more personal climate in the organization.
b. mutual engagement.
c. creating dissatisfaction with the status quo.
d. using conflict resolution to resolve longstanding problems in the organization.
e. none of the above
Question 6Change implementation should start with shared diagnosis because:
a. it is cheaper to have everyone work on it.
b. it is faster to do it together.
c. it creates agreement about the requirements for change.
d. diagnostic processes frequently contain errors.
Question 7People alignment is the process of:
a. reimbursing employees for visits to the chiropractor.
b. matching the attributes of employees with company strategy.
c. aligning performance with strategy.
d. assisting people with new skills sets.
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