According to attribution theory, what is the difference between an internal cause and an external cause? Provide a behavioral example of each cause.
What will be an ideal response?
Question 2The zone of indifference refers to the area within which employees _____.
a. will carry out directives without commitment
b. will passively resist decisions
c. willingly accept decisions made by their boss
d. don't care whether the boss makes bad decisions
e. none of the above
Question 3Symptoms of groupthink include which of the following?
a. illusion of invulnerability
b. illusion of morality
c. collective rationalization
d. stereotyping of out-groups
e. all of the above
Question 4The _____ is the tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others.
Fill in the blanks with correct word
Question 5Employees generally estimate that they perform better than about 75 of their peers. This is an example of which decision-making bias?
a. availability
b. overconfidence
c. anchoring and adjusting
d. emotional involvement
e. representativeness
Question 6The _____ is the tendency for people to attribute their own successes to external factors while blaming external factors for their failures.
Fill in the blanks with correct word
Question 7What can be done to avoid the availability decision-making bias?
a. expand your experiences so that you have a variety of events readily available in memory
b. get additional data about how frequently events occur
c. check your mood
d. answer choices a and b
e. none of the above
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