When an information system is designed according to a ________ approach to knowledge management, it ...

When an information system is designed according to a ________ approach to knowledge management, it shows employees who in the organization might possess the knowledge they might need or who might have confronted a similar problem in the past.
 
  A) personalization
  B) cognitive
  C) codification
  D) systems thinking

Question 2

What are golden parachutes?
 
  A) the rights of the managers to lay off employees if they are not performing well
  B) the rights of the customers to receive compensation if the product bought by them is faulty
  C) rights of the managers to receive large sums of money if they are fired when their company is taken over
  D) the rights of the workers to receive compensation if they are injured on the job

Question 3

A small restaurant hires an advertising firm to handle promotions and advertising. This is an example of ________.
 
  A) franchising
  B) licensing
  C) outsourcing
  D) cooptation

Question 4

Which of the following would be seen as one of the strategic system changes Tichy proposes?
 
  a. the values and beliefs shared by members
  b. the organization's politics
  c. the engineering processes
  d. all of the above
  e. none of the above

Question 5

An organization is most likely to pursue a personalization approach to knowledge management when ________.
 
  A) the different functions in the organization provide standardized information which can be used by other functions for mutual adjustment
  B) the organization wants to collect, analyze, and store knowledge in databases where it can be retrieved easily by users who input organization-specific commands and keywords.
  C) the organization operates in a rapidly changing technical environment and provides customized products and solutions to clients
  D) the organization wants to implement standard rules and operating procedures

Question 6

In an organization, who has the strongest property rights?
 
  A) shareholders
  B) top managers
  C) employees
  D) customers

Question 7

________ is the process of moving a value creation activity that was performed inside an organization to outside where it is done by another company.
 
  A) Outsourcing
  B) Cooptation
  C) Franchising
  D) Licensing

Question 8

An effective OD practitioner is aware of technical, political, and social systems in organizations and tries to _____.
 
  a. bring strategic and significant changes to all three systems
  b. encourage the development of small incremental changes in the three systems
  c. bring stability to the three systems
  d. align the three systems with one another
  e. none of the above