Organizational culture is the set of norms, values and beliefs shared by members of a nation.
a. true
b. false
Question 2Often, it is not possible for negotiators to find a compromise solution; expanding the pie does
not work, and neither party can get what he or she wants in a trade -off.
A(n) ________ solution
creates new alternatives that can meet both parties' underlying interests.
A) cost cutting B) offer pattern C) even-split D) bridging
Question 3Which of the following was not given as a guideline for external monitoring?
A) Identify both the strengths and weaknesses of competing products.
B) Examine a wide range of developments and trends in the environment.
C) Rely primarily on your own intuition to analyze the environment.
D) Make an extra effort to learn what clients and customers want and need.
Question 4Most organizations focus too much attention on the refreezing stage of change.
a. true
b. false
Question 5Diversity includes any characteristic that may differentiate one group from another.
a. true
b. false
Question 6Which was a suggested guideline for communicating a vision?
A) Set a concrete deadline for attaining key aspects of the vision
B) Remind followers about difficult obstacles to be overcome
C) Explain in a general way how the vision can be attained
D) Offer incentives to motivate follower commitment to the vision
Question 7Organizational culture influences leadership to a greater extent than national culture.
a. true
b. false