When the forces that resist change are larger than the forces that drive change, leaders can ...

When the forces that resist change are larger than the forces that drive change, leaders can overcome inertia and implement changes.
 
  a. true
  b. false

Question 2

A businessperson calculates the odds of every purchase decision in order to maximize returns
  on an investment. Which of the following mental models is this businessperson using?
 
  A) Cost-benefit analysis model B) Game-playing model
  C) Haggling model D) Problem-solving model

Question 3

What is the most appropriate strategy for a leader when there is a decision that involves a
  conflict among the interests of different stakeholders?
 
  A) Play the stakeholders off against each other.
  B) Suggest an equal division of the benefits.
  C) Help the parties find an integrative solution.
  D) Help the weaker party get what it needs.

Question 4

Negotiators who ascribe to the ________ believe it is important to build rapport to nurture a
  long-term relationship and, in many cases, to make sacrifices for the purpose of creating
  long-term goodwill.
 
  A) partnership model B) cost-benefit analysis model
  C) problem-solving model D) game-playing model

Question 5

When facing unplanned and revolutionary change, charismatic and transformational leadership may become more central.
 
  a. true
  b. false

Question 6

Which of the following was not a recommendation for ethical leadership behavior?
 
  A) Stay neutral in political conflicts involving ethical issues.
  B) Initiate discussions among followers about ethics and integrity.
  C) Encourage and recognize ethical behavior by followers.
  D) Set an example of ethical behavior in your own actions.

Question 7

Gender differences is an example of national culture.
 
  a. true
  b. false

Question 8

Which of the following theories has the most emphasis on improving subordinate
  performance?
 
  A) transformational leadership B) servant leadership
  C) authentic leadership D) transforming leadership

Question 9

Of the different types of mental models that guide behavior in negotiation, the most common
  type of model is the ________, and it is based on the cognitive bias called the ________.
 
  A) haggling model; fixed-pie perception
  B) problem-solving model; surface level transfer
  C) partnership model; hindsight bias
  D) game-playing model; representativeness heuristic