Many organizational leaders are generally satisfied with how well their organizations can innovate and adapt to change.
a. true
b. false
Question 2Organizational culture is the set of values and beliefs shared by members of an organization.
a. true
b. false
Question 3Which feature is the least desirable for a diversity program?
A) Help people understand why they are responsible for discrimination.
B) Help people understand the benefits of diversity for an organization.
C) Help people understand and appreciate ethnic and cultural differences.
D) Help people gain a better self-awareness about stereotyping and intolerance.
Question 4Organizational change is rarely resisted by organizational members.
a. true
b. false
Question 5Past-oriented cultures, where time is linear, are likely to react fairly quickly to change.
a. true
b. false
Question 6Negotiators' faulty judgments of people can often be traced to the representativeness heuristic, a
cognitive bias in which people:
A) rely on others' opinions when making decisions
B) assume that a small sample is representative of a large population
C) create meaning from what they experience about the world around them
D) assume commonality between objects of similar appearance
Question 7With regard to improving one's negotiation performance via training and experience, which of
the following statements is most true?
A) Observational learning and analogical learning both lead to improved performance.
B) Qualitative feedback is superior to quantitative feedback for improving performance.
C) Delaying feedback for a short period of time results in improved performance.
D) Lecture or didactic feedback results in the best performance.
Question 8Ethnic or group culture is the set of values and beliefs shared by cultures within a nation.
a. true
b. false
Question 9Sweden and Canada are risk averse countries where governments centralize planning to help support business leaders reduce uncertainty and ambiguity.
a. true
b. false
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