Providing the basic literacy skills training :

Providing the basic literacy skills training
 
  A) is necessary before more complex training is provided but itself it has no financial impact.
  B) has a positive influence on safety.
  C) results in a large drop in absenteeism.
  D) has no impact on error rates.

Question 2

Most people hear or read about collective bargaining only when a contract is about to expire or when negotiations break down.
 
  Indicate whether the statement is true or false

Question 3

The four issues that appear consistently throughout all labor contracts include all of the following EXCEPT ________.
 
  A) wages
  B) location
  C) terms and conditions of employment
  D) hours
  E) grievance procedure

Question 4

A process for negotiating a union contract and for administrating the contract after it has been negotiated is ________.
 
  A) collective bargaining
  B) grievance procedure
  C) mediation
  D) arbitration
  E) conciliation

Question 5

In developing literacy training, it is important to always
 
  A) use a TNA.
  B) ensure confidentiality.
  C) use internal resources.
  D) use the term basic skills training.
  E) Both A & B.

Question 6

Identify the efforts that are commonly made by a union to organize a group of employees, and explain how collective bargaining proceeds with labor and management.
 
  What will be an ideal response?

Question 7

Which of the following statements about literacy is true?
 
  A) About five percent of the North American workforce is functionally illiterate.
  B) The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school.
  C) In the training of literacy skills, it is always best to use an outside consultant so employees will not feel embarrassed.
  D) Graduates from high school often require remedial skills training.

Question 8

The NLRA gives employees the right to refrain from union activities.
 
  Indicate whether the statement is true or false

Question 9

Consider Mary, who is hearing impaired but able to speak and read lips. She applies for the job of accounting clerk. She has all the KSAs required for critical tasks. Although not a critical task, the job requires using the phone from time to time.
 
  Can the employer refuse to hire her on the basis of her inability to use a phone?
  A) Yes, she needed to be able to hear clearly on the job.
  B) Yes, if the employer can show that not answering the phone is a detriment to the business.
  C) No, the company has a duty to accommodate her by buying a phone for the hearing impaired.
  D) No, the company has a duty to accommodate her by providing an operation to improve her hearing.
  E) None of the above.