When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.
A) planning
B) leading
C) controlling
D) organizing
Question 2The ready availability of information technology has made ________ an escalating problem in all kinds and sizes of organizations.
A) misuse of computers
B) time spent surfing the web
C) employee stealing
D) collection of employee data
E) surveillance of employees
Question 3The micro theory of training design proposed by Gagn-Briggs has ____ events of instruction.
A) Three
B) Four
C) Eight
D) Nine
E) Twelve
Question 4Most contracts contain a ________ clause that protects the rest of the contract should one section come into conflict with state or federal law.
a. escape
b. zipper
c. severability
d. opener
Question 5Describe the three kinds of knowledge that can be evaluated in training and how they can be measured.
What will be an ideal response?
Question 6Claire spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Claire spend most of her time?
A) leading
B) controlling
C) organizing
D) planning
Question 7The Gagn-Briggs theory of training design is applicable to
A) Cognitive learning.
B) Behavioral learning.
C) Attitudinal learning.
D) All of the above.
Question 8In the creative process, the moment when all prior efforts come together successfully is referred to as ________.
A) inspiration
B) innovation
C) incubation
D) perception
E) stimulation
Question 9Which of the following statements is true regarding an opener clause?
a. It is a negotiated contract provision of a collective bargaining agreement that restricts either party from requiring the other party to bargain on any issue that was not previously negotiated in the agreement for the term of the contract.
b. It is an agreement provision that allows future negotiations during the term of the contract on specific mandatory issues such as wages or health care.
c. It is a negotiated contract provision stating that union members of one employer have the right to refuse to handle nonunion or struck goods of other employers.
d. It is an agreement provision that protects the rest of the contract should one section come into conflict with state or federal law.
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