General Stores Inc, a chain of retail stores short-listed four candidates for the two vacant positions of store manager. They were particularly keen on Mark Evans, who had an excellent background and impressive interpersonal skills.
To lure Mark in, they offered him an extremely lucrative package that he was unlikely to get anywhere else. They also hired Doug Pyers for the other vacancy, although Mark got a better deal than Doug. In spite of this, General Stores was unable to retain Mark for more than a few months. Which of the following, if true, could explain this apparent discrepancy?
A) Mark is more concerned with the extrinsic aspects of a job than anything else.
B) The company did not accurately gauge Mark's need for intrinsic rewards.
C) Average salaries in the industry matched the remuneration Doug received.
D) Doug was unhappy about the inequity in pay that existed between him and his colleague, Mark.
Question 2Supervisors can work effectively with emergent leaders in workgroups if they ________.
A) deny their influence
B) delegate tedious tasks to them
C) isolate them
D) build ties with them
E) reject their influence
Question 3The more ________ the group, the more its members will pursue its goals.
A) assertive
B) blended
C) cohesive
D) friendly
E) diverse
Question 4A useful way to analyze hiring, marketing, investment, equipment purchases, pricing, and similar decisions that involve a progression of decisions is to use ________.
A) market research
B) PERT diagrams
C) just-in-time inventories
D) a decision tree
E) accounting procedures
Question 5Emergent leaders have influence over members of all groups.
Indicate whether the statement is true or false
Question 6How does a supervisor recognize an emergent leader?
What will be an ideal response?
Question 7When supervisors consistently reiterate formal departmental goals and make clear which behaviors are consistent with achieving those goals, ________ become more readily evident.
A) personal associations
B) cliques
C) dysfunctional behaviors
D) informal groups
E) power alliances
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