You need a summary overview of what the client is thinking or a general picture of her or his ...

You need a summary overview of what the client is thinking or a general picture of her or his concerns. Which question might be helpful in obtaining this summary?
 
  a. could
  b. what
 c. how
 d. why

Q. 2

You'd like to ask a question that can be expected to bring out client feelings or emotions. Your best bet is a question that begins with
 
  a. could.
  b. what.
 c. how.
 d. why.

Q. 3

Don't you think you have been elaborating on that idea too much?
 
  a. open
 b. closed

Q. 4

Why did you react to your mother that way?
 
  a. open
 b. closed

Q. 5

Could you tell me what you'd like to talk about today?
 
  a. open
 b. closed