The process of managing outcomes includes five steps. List the five steps below in the correct order.
a. Variances are investigated.
b. Data are collected about outcomes.
c. Trends are identified from data analysis.
d. Changes are implemented and reevaluated.
e. Appropriate service delivery changes are determined.
Question 2The staff members in a local Emergency Department are experiencing stress and burnout as the result of excessive overtime. The staff decides to unionize to negotiate for better working condi-tions.
The increase in unionization within health care may be attributed to the: a. Movement from being blue-collar work-ers to being knowledge workers.
b. Excess profits in health care.
c. Level of risk that exists for health care.
d. Number of people who are involved in health care.
Question 3A client becomes confused after surgery. He is in a room farthest away from the nurse's station. The client has been trying to get out of bed several times during the shift. The client falls out of bed and breaks his hip.
Who can possibly be held negligent? a. Client's wife
b. Nurse manager
c. Pharmacist
d. Staff registered nurse
Question 4The nurse manager should use which of the following behaviors when implementing a shared governance structure?
a. Autocratic decision making of the manager
b. Coaching the staff to be successful
c. Harboring the vision within the team
d. Reimbursing the staff for overtime
Question 5Why is teamwork an imperative for leaders (select all that apply)?
a. There are static structures of health care delivery.
b. A higher degree of knowledge is required to meet the demands of patient care.
c. A collective pool of thinking styles con-tributes to care delivery.
d. Rapid information dissemination is ne-cessary at the senior leadership level.
e. There are increasing governmental regula-tions.
Question 6As a new manager, you reflect on what professional development would be most valuable to assist you in taking on this role. Which of the following would you most likely identify?
a. Opportunities to hone clinical skills that are used most often on the unit that you will manage.
b. A workshop on conflict management and communication skills.
c. Attendance at a conference on global health care economics.
d. Attendance at a workshop on survey tool development and statistical measurement.
Question 7Which of the following are components of the management process?
a. Collaborating
b. Controlling
c. Coordinating
d. Evaluating
e. Organizing
f. Planning
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