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jouameng jouameng
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Posts: 351
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6 years ago
Every business will have unhappy customers at some point. If possible, the business should respond immediately and personally to these customers' problems.
  Indicate whether the statement is true or false

Ques. 2

If you are uncertain how the receiver will respond, use the indirect strategy to refuse requests and claims.
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Ques. 3

If you have any further questions, please do not hesitate to call me is a professional way to close a refusal message.
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Ques. 4

You should never include resale or sales promotion material in a negative-news message.
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Ques. 5

When you must refuse a request, you may sometimes offer an alternative, substitute, or compromise.
  Indicate whether the statement is true or false

Ques. 6

To take the spotlight off the bad news, place it at the end of a paragraph.
  Indicate whether the statement is true or false
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alvitopaserualvitopaseru
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Posts: 239
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6 years ago
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jouameng Author
wrote...
#2
6 years ago
TYVM
wrote...
#3
6 years ago
no worries, happy to help out
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