Letters are the preferred channel of communication for delivering messages inside an organization.
Indicate whether the statement is true or false
Ques. 2Most of the workplace messages that you write will likely deal with routine matters that require straightforward answers using the indirect method.
Indicate whether the statement is true or false
Ques. 3Which of these statements regarding the use of e-mail for goodwill messages is most accurate?
A) Because a handwritten note is most impressive, any goodwill message sent by e-mail must always be followed by a more formal handwritten goodwill message.
B) If you frequently communicate via e-mail with the intended receiver and are certain this e-mail will be received, you may send a goodwill message via e-mail.
C) E-mail should never be used for sending any type of goodwill message.
D) E-mail can be used for all types of goodwill messages except death condolences, for which a ready-made card is required.
Ques. 4When writing a message to express condolences, you should mention the loss tactfully, recognize the good qualities of the deceased, assure the receiver of your concern, offer assistance, and
A) conclude on a reassuring note.
B) tell the receiver to call you.
C) focus on the future.
D) request information on funeral arrangements.
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