Which of the following is FALSE concerning instant messaging (IM) in official corporate communication?
a. Many U.S. firms use IM as a tool for business communication.
b. In some organizations, IM is used to complement or replace email and voice mail.
c. A varying number of people can log on to a chatroom and exchange ideas that other participants can see.
d. Instant messaging overcomes the time barrier for geographically dispersed groups.
Ques. 2Two techniques for effectively presenting a negative idea are
a. use passive voice and place the bad news in a dependent clause rather than the main clause.
b. use active voice and place the bad news in a separate sentence.
c. use non-specific words and place the bad news at the beginning of the message.
d. use concrete words and place the bad news at the end of the message.
Ques. 3Many leading figures in recent corporate scandals were never convicted of a crime. Which of the following best describes their behavior:
a. Behavior that is illegal and unethical
b. Behavior that is illegal, yet ethical
c. Behavior that is legal, yet unethical
d. Behavior that is both legal and ethical
Ques. 4Which statement effectively uses specific language to help the receiver understand the message?
a. Please send the information at your earliest convenience.
b. Please send the price estimate ASAP before our next meeting.
c. Please send the cost estimate for the chairs to the following address by June 1.
d. Thank you in advance for sending the estimate.
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