Tina's communication with her manager is an example of:

Tina's communication with her manager is an example of:
 
  A. upward communication.
  B. lateral communication.
  C. downward communication.
  D. external communication.

Ques. 2

Which of the following will enhance and reinforce your listening skills?
 
  A. Lacking knowledge of the subject matter
  B. Worrying about an upcoming event
  C. Asking questions to clarify points
  D. Lacking vocabulary

Ques. 3

Which of the following communication skills are used when you listen to instructions and ask questions for clarification?
 
  A. Listening and reading
  B. Listening and writing
  C. Reading and writing
  D. Listening and speaking

Ques. 4

Jimmy's understanding and interpretation of an instruction from his teacher is hampered because he is preoccupied with a personal matter. Which type of barrier to communication does this represent?
 
  A. Emotional distraction
  B. Physical distraction
  C. I-attitude
  D. You-attitude

Ques. 5

Which of the following is the reason why physical distractions are usually easier to prevent in a listening or speaking situation?
 
  A. In a listening or speaking situation, the listener has little control over his or hersurroundings.
 B. The surroundings of a listening or speaking situation can often be changed.
  C. In a listening or speaking situation, the sender is never required to develop error-freemessages.
 D. In a listening or speaking situation, the receiver is never expected to provide feedback to the sender.

Ques. 6

Which of the following background elements relates to the emotions, attitudes, and prejudices that are likely to influence the receiver's interpretation of a message?
 
  A. Receiver's knowledge
  B. Receiver's personality
  C. Receiver's experience
  D. Receiver's interest and motivation

Ques. 7

Which of the following is NOT one of the main purposes of communication?
 
  A. To inquire or to inform
  B. To persuade
  C. To demonstrate extensive vocabulary
  D. To develop goodwill